In the interest of our customers, Move Athletica is happy to exchange all* orders strictly within 10 days of dispatch. We do not offer refunds, but will happily provide a credit note*
CONDITIONS OF RETURNS:
- Items must be returned within 10 days of receiving your order
- All original tags must remain attached
- Item(s) must be unworn, and returned in original condition
- Return must include original invoice, Return email confirmation with R.A Number obtained from us
*Sale items are final and cannot be returned for a refund or exchange, other than in the event of them being faulty. SALE items include: flash sales, one off sales, boxing day sales or any time an item is sold under the RRP price (so it being marked down) etc, or purchases made using a discount voucher / code.
We recommend choosing carefully to avoid disappointment, so please get in touch at firstname.lastname@example.org if you have any questions regarding sizing.
Any items returned outside the 10 day return period, or in a condition that indicates being worn or washed in any way, including make-up marks, will not be accepted for return.
All returns/exchanges/refunds are subject to quality inspection by Move Athletica management and final decisions are made at their discretion.
HOW TO RETURN:
Please don’t send anything back until you have made contact with us and received your return confirmation email.
- Contact our the Move Athletica Team via email@example.com to obtain an R.A Number. Quote your name, order number and item(s) you wish to return, reason for return.
- Print out the return confirmation email we send you
- Post your return back to:
Move Athletica – Online Returns.
55C Hitchcock Avenue
Barwon Heads Vic 3227
Once received, we will process your credit note within 2 business days. Please note that Move Athletica does not offer direct exchanges and you will need to purchase a new item with the credit note provided. Original postage is NON Refundable.
Please ensure you post back your return using a traceable service and we highly recommend using registered mail as Move Athletica cannot be held liable for any lost packages. It is very important to hold on to your tracking number to make sure the return package has arrived to us safely! Move Athletica does not cover any postage costs associated with domestic or international returns, all costs associated with returning items to us are at the responsibility of the customer.
No refunds are issued unless items are deemed to have a manufacturing fault as in accordance with Consumer Affairs Victoria. Please note that items which have been damaged as a result of ‘wear and tear’ are not considered to be faulty. In accordance with Consumer Affairs, where possible, we will offer to repair faulty items.